Educating patients about the contents of the medical record and the proper release of information The Electronic Medical Record: Definition and contents of the EMR. You will want to include some of the Joint Commission's requirements pertaining to what should be included in the medical record and when entries should be completed. HIPAA/Confidentiality: Provide an overview of HIPAA and the level of confidentiality that the patient can expect from Three Mountains Regional Hospital. Release of Information: Explain the process for a patient to obtain either copies or sections of their medical records. Discuss that information cannot be shared without their express permission. Privacy Pledge: Craft a privacy pledge statement informing the patient that they can trust that their information will remain private.